Frequently asked questions
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders, save your details for faster checkout, and view your order history.
What payment methods do you accept?
We accept all major credit and debit cards, plus other secure checkout options available at the checkout. All transactions are encrypted for your security.
Can I change or cancel my order after placing it?
Once your order is submitted, we begin processing it quickly to get it to you as fast as possible, so we may be unable to make changes or cancellations after confirmation. If you need to make a change, contact us at support@northlaneliving.com as soon as possible and we'll do our best to help.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Where do you ship to?
We currently ship across Australia and New Zealand for now.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow its journey to your door.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
We offer free shipping on all orders over $100. Orders under $100 incur a standard shipping fee calculated at checkout.